ShopTrackLab

The customer hears “almost done” from the office, while the tech is still waiting on a specialty part that nobody ordered.

A job sits in “waiting on parts” for three days because the parts arrived but nobody changed the note on the job folder.

I chase approvals by text while the work order eats floor space—because nobody can see it is blocked on a signature, not labor.

My techs know the truth, the front counter guesses, and the owner hears a fourth version in the Monday meeting.

Stages that match your floor

Intake, assessment, waiting on approval, in progress, QC, ready—named the way your crew actually talks.

One status for the whole shop

Dispatch stops playing telephone with the floor; everyone looks at the same job state before they make promises.

Stuck jobs surface faster

When something lingers in “waiting on parts” or “customer callback,” it is obvious before it becomes a bad review.

Pipeline

Drag a job card between stages. Parts and approval flags stay on the card so “blocked” does not get mistaken for “busy.”

Activity & Stuck

Activity is an audit trail of moves (handy when someone asks “who moved this?”). Stuck sorts open jobs by how long they have sat in their current stage—heat you can act on before it becomes a review.